Accessing the Moveworks bot is as simple as starting a new Teams chat. Workers are busy and will choose the easiest method to communicate their issues-often by firing off an email.īy embedding Moveworks into the tools that employees use all day, every day, its customers have driven up usage organically, since employees can resolve their support issues within existing workflows. Transform Teams into the unified IT support hubĪutomating support tickets can be incredibly effective, but only if employees take advantage of it. Employees get back to their work faster, and IT agents spend less time triaging and more time resolving issues. Employees interact directly with the Moveworks bot, which is pre-trained to understand enterprise conversations and IT problems.įor those tickets that can’t be resolved autonomously, like replacing the ink in the printer, Moveworks automatically assigns the tickets to the correct subject-matter experts-with the same accuracy rate achieved by service desk agents. The Moveworks AI platform combines advanced machine learning techniques-including conversational AI and natural language understanding (NLU)-with deep integration into enterprise systems to completely automate the resolution of IT support issues. Deliver a fast and frictionless employee experience
Fortunately, many of these issues can be resolved from end to end by AI. Productivity suffers across the organization. That service desk then spends much of their time reading through each ticket and routing it to the right resolver group, taking days to resolve fully.
For one, employees must interrupt work to find and fill out a form, track down hard-to-find self-service portals, or email the service desk to describe their problem. Manually resolving IT support issues can be cumbersome for a number of reasons. It’s easy to integrate Moveworks with Teams to create an autonomous IT support hub, allowing employees to rapidly resolve their IT issues through natural language conversations with the Moveworks AI bot. Teams is the hub for teamwork in Microsoft 365, where you can chat, meet, call, and collaborate all in one place. Moveworks for Microsoft Teams addresses this problem with a cloud-based artificial intelligence (AI) solution that simplifies the process for everyone involved. At a time when many other enterprise processes are now automated, most companies still manually resolve even routine IT support issues, often resulting in multi-day delays for employees who urgently need help. Slow IT support not only adds friction to the workday, it also limits productivity for the modern digital business.
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